https://vimeo.com/album/4160869/video/183417412 To reset YoCam, power on YoCam, turn on AP-WiFi (Wireless status light blinks in blue) and then press and hold wireless button and shutter button simultaneously for 5-7 seconds. After the beep, reset is completed. (Important reminder: reseting YoCam will reset camera to factory default settings and passwords)
The factors that can cause unresponsiveness vary. If YoCam is not responsive when recording, please try to reboot YoCam by pressing and holding power button for 8 seconds. Then re-power on YoCam normally.
A purple light indicates 'Error', please rule out the below possible causes:
Battery Level Low (it will automatically shut down after 10 seconds)
.
MicroSD card is not formatted properly, please use the Mofily YoCam APP to format your SD Card. (See other related questions for microSD card formatting instruction)
MicroSD card speed is too low. Please ensure your card is MicroSDHC/SDXC Class 10 or above to match the recording requirement of videos above 1080p60/2.7KP30. It is recommended that your MicroSD card has read/write speeds above 30MB/s
Your MicroSD card storage is full. Try to delete some pictures/videos and reinsert microSD card.
microSD is not inserted properly. Try to double check the orientation of the card and push it all the way into the slot.
https://vimeo.com/album/4160869/video/183417354 There is currently a WiFi connection bug for some smartphone and tablet models and we are fixing it. If you have experience WiFi connection issues, please send us your phone brand, model and OS version to support@mofily.com so that we can provide better assistance in regards to WiFi connection issues.
Please ensure that you have already setup your Remote Sharing
Please ensure your YoCam is connected to your home Wifi router
The Smartphone that you are setting up for Remote View must be connected to the Internet
After you have confirmed all above has been followed, please find below the instructions for add remote view
Go to Mofily YoCam APP
Tap on 'Add YoCam' on the main app page
Select 'Remote'
Enter your Camera ID (your Camera ID is located in Settings>Camera Details) (NOT case sensitive, but please ensure there are no spaces between the ID alphanumerical code)
The APP will show "The following Camera is found" along with Camera ID and Camera name (you can specific any name) and a form to fill in the 6 digit password
Enter the 6 Digit Remote Sharing password you have setup
The App will confirm "Now you Camera is all set', tap on 'Done'
The App will return to the main page and you should see your Remote View Camera name 'Remote Sharing', if it is colored, then it means your YoCam is online, if it is black and white, then your YoCam is offline or not connected to the internet.
*When YoCam is connected to your AP/Wi-Fi successfully, the Wi-Fi button LED will remain RED
https://vimeo.com/album/4160869/video/183417398 It is possible that the memory card is not formatted properly. Please format your MicroSD card through Mofily YoCam APP. Make sure you are connected to your YoCam through WIFI and follow the below steps:
Open Mofily YoCam APP
Tap on the Setting icon on the top left corner
Select the connected camera
Tap on 'Camera Control' and select 'SD Card Format'"It
Before changing your WiFi password, please make sure that your YoCam is connected to your Smartphone by Direct WiFi:
Open Mofily YoCam APP
Tap on Settings
Under Camera Detail, Tap on your YoCam Name (either the predefined YoCam_XXXX or your own customized name)
Tap on Direct Connection Setting
Change the WiFi password accordingly, WiFi password is limited to 8 characters
Tap on Save
For all inquiries about usage, instructions, technical problems, please contact MOFILY Technical Support at support@mofily.com
For all inquiries about orders, shipping and tracking, please contact MOFILY Customer Service at cs@mofily.com
Please refer to the graphic instruction on the quick guide included to properly insert microSD card. Do NOT force-insert as it might cause card and slot damage.
YoCam AD-PCM encoder to record audio, which might not be compatible with some of the media players as well as operation systems such as Windows built-in video player "Movies and TV" app, or Android's default video player. We are sorry about the inconvenience at this moment and are working on the compatibility issue. Please use an alternative video player such as PotPlayer/VLC/QuickTime that supports AD-PCM until we have a solution and release an update to fix it.
It is caused by the player's incompatibility with auto-rotate information in the video file. Please use an alternative video player such as PotPlayer/VLC/QuickTime that supports auto-rotate video files.
Please use the Mofily YoCam App and enable auto-rotate. When playing back on computer, use a auto-rotate compatible player such as PotPlayer/VLC/QuickTime.
https://vimeo.com/album/4160869/video/183417412 To reset YoCam, power on YoCam, turn on AP-WiFi (Wireless status light blinks in blue) and then press and hold wireless button and shutter button simultaneously for 5-7 seconds. After the beep, reset is completed. (Important reminder: reseting YoCam will reset camera to factory default settings and passwords)
https://vimeo.com/album/4160869/video/183417395 This is caused by a bug that we are fixing and we apologize for any inconvenience. A temporary solution to transfer photo/video is by using a microSD card reader or connect YoCam to your computer.
All the manuals and quick guide for YoCam and other accessories are being translate to multiple languages and we will release them as soon as they are ready.
For all inquiries about orders, shipping and tracking, please contact MOFILY Customer Service at cs@mofily.com
For all inquiries about usage, instructions, technical problems, please contact MOFILY Technical Support at support@mofily.com
YoCam is an Action Camera, and like many action cameras, it use super wide lens design. YoCam utilizes 140 super wide angel, which causes objects near to the lens to have deformation. Please find following examples from GoPro and other similar Cameras obtained from the web.
a. GoPro: https://goo.gl/gkQBvG & https://goo.gl/NnqyMA b. HTC Re: https://goo.gl/DAHLBJ
& https://goo.gl/ap9e2a
3. Technical
The factors that can cause unresponsiveness vary. If YoCam is not responsive when recording, please try to reboot YoCam by pressing and holding power button for 8 seconds. Then re-power on YoCam normally.
A purple light indicates 'Error', please rule out the below possible causes:
Battery Level Low (it will automatically shut down after 10 seconds)
.
MicroSD card is not formatted properly, please use the Mofily YoCam APP to format your SD Card. (See other related questions for microSD card formatting instruction)
MicroSD card speed is too low. Please ensure your card is MicroSDHC/SDXC Class 10 or above to match the recording requirement of videos above 1080p60/2.7KP30. It is recommended that your MicroSD card has read/write speeds above 30MB/s
Your MicroSD card storage is full. Try to delete some pictures/videos and reinsert microSD card.
microSD is not inserted properly. Try to double check the orientation of the card and push it all the way into the slot.
A purple light during recording might be due to:
Out of battery. Re-charge YoCam and re-power on YoCam.
Memory card storage is full. Delete some of the files in the card or switch card.
System crash. Power off or reboot YoCam.
YoCam AD-PCM encoder to record audio, which might not be compatible with some of the media players as well as operation systems such as Windows built-in video player "Movies & TV" app, or Android's default video player. We are sorry about the inconvenience at this moment and are working on the compatibility issue. Please use an alternative video player such as PotPlayer/VLC/QuickTime that supports AD-PCM until we have a solution and release an update to fix it.
Please ensure that the YoCam is ON and Wi-Fi off for the USB connection to be established with the computer.
Before taking pictures, please ensure the protective film is removed and ensure that the protective lens is clean.
Fogged lens cover is caused my internal water vapor. To de-fog, try to leave the IO door open to eliminate any water vapor that could have went in during installation of MicroSD and/or Charging. You can also try to open the IO door and put YoCam in a sealed bag with a dehumidifier pack to eliminate any humidity inside the camera
Yes, you can use the Mofily YoCam App to put YoCam into "Silent Mode"
Open Mofily YoCam App (ensure you are connected to your YoCam by Wi-Fi)
Tap Settings
Tap your connected YoCam under 'Camera Details'
Tap Camera Control and turn off 'Sound Indicator'
YoCam can not establish the connection from the USB when recording. Simple restart YoCam and reconnect again. Do not record or take pictures automatically when reconnecting YoCam to computer by USB.
Before using YoCam to capture videos/photos, please make sure the your MicroSD card must be SDHC/SDXC Class10 and above high speed card. It is highly recommended that using the Mofily YoCam APP to format your MicroSD card before using YoCam to capture video and photos. To format, please follow the below steps:
YoCam is connected to your smartphone/tablet through WiFi properly
Open Mofily YoCam APP
Tap on the Setting icon on the top left corner
Select the connected camera
Tap on 'Camera Control' and select 'SD Card Format'
YoCam can be heated up if used to record at 2.7K30FPS for a long period of time. If camera shuts down during usage at high temperature, simply wait for a while until YoCam cools down and then power on YoCam again. If YoCam can not be powered on after cooling down, press and hold power button for 8 seconds to reset YoCam.
4. Mofily YoCam App
https://vimeo.com/album/4160869/video/183417354 There is currently a WiFi connection bug for some smartphone and tablet models and we are fixing it. If you have experience WiFi connection issues, please send us your phone brand, model and OS version to support@mofily.com so that we can provide better assistance in regards to WiFi connection issues.
In the Mofily YoCam App, tap on Settings > Tap your YoCam under Camera Details > Camera Control > tap on Sync Time with My Phone. The time/date information will be available on the, but no time/date will be visible on the actual photo/video
https://vimeo.com/album/4160869/video/183417412 We are sorry about the inconvenience and this is caused by a bug which we are fixing to ensure only 8-digit password setting is allowed. The temporary solution is to reset to factory default password. To do so, please turn on both YoCam and WiFi, then press and hold Wireless and Shutter buttons simultaneously for 5 seconds till you hear a beep. After the beep, the camera will restart and with WiFI password will be reset to default 12345678. You will be able to change your Wi-Fi password again.
This is caused by a bug in the Android App, we are estimating to update and fix this bug by 22nd April
This might be caused by the interference from Bluetooth. Please turn off bluetooth of your device and try again. If you still have lagging issue after turning off Bluetooth, contact us at support@mofily.com with your phone brand, model and OS version so that we can better assist you.
Please ensure that you have already setup your Remote Sharing
Please ensure your YoCam is connected to your home Wifi router
The Smartphone that you are setting up for Remote View must be connected to the Internet
After you have confirmed all above has been followed, please find below the instructions for add remote view
Go to Mofily YoCam APP
Tap on 'Add YoCam' on the main app page
Select 'Remote'
Enter your Camera ID (your Camera ID is located in Settings>Camera Details) (NOT case sensitive, but please ensure there are no spaces between the ID alphanumerical code)
The APP will show ""The following Camera is found"" along with Camera ID and Camera name (you can specific any name) and a form to fill in the 6 digit password
Enter the 6 Digit Remote Sharing password you have setup
The App will confirm ""Now you Camera is all set', tap on 'Done'
The App will return to the main page and you should see your Remote View Camera name 'Remote Sharing', if it is colored, then it means your YoCam is online, if it is black and white, then your YoCam is offline or not connected to the internet.
*When YoCam is connected to your AP/Wi-Fi successfully, the Wi-Fi button LED will remain RED
When YoCam is connected to smartphone through Wi-Fi, if two devices are too close to each other, it creates near-field interference, which causes disconnections. To avoid disconnection, please maintain at least 10cm distance between the two devices when you navigate back to the interface of YoCam and reconnect.
https://vimeo.com/album/4160869/video/183417398 It is possible that the memory card is not formatted properly. Please format your MicroSD card through Mofily YoCam APP. Make sure you are connected to your YoCam through WIFI and follow the below steps:
Open Mofily YoCam APP
Tap on the Setting icon on the top left corner
Select the connected camera
Tap on 'Camera Control' and select 'SD Card Format'It
Before changing your WiFi password, please make sure that your YoCam is connected to your Smartphone by Direct WiFi:
Open Mofily YoCam APP
Tap on Settings
Under Camera Detail, Tap on your YoCam Name (either the predefined YoCam_XXXX or your own customized name)
Tap on Direct Connection Setting
Change the WiFi password accordingly, WiFi password is limited to 8 characters
